‘solidworks service packs’

SolidWorks Subscription Service. Much to Be Desired…

20 Apr, 2010 by in CAD

So, the post about SolidWorks enforcing their long-standing policy of only granting service packs to the entitled on Subscription Service got some mild interest, boosted antacid sales and Devon’s Blog even interviewed the VP of Customer Services at SolidWorks, Rich Welch, about the matter.

I could pick apart the interview notes Devon took, but I’d bore myself to spasms. I could point at commercial seats sold and revenue numbers, lick my finger, point it and a raised eyebrow to the easterly winds of Concord and say confidently, if SolidWorks offered free service packs, we would sup at the dinner table and eat bon-bons off each others knuckles.

Instead, I’ll take a deep and serious look at the words Rich stated and reveal the gooey center of underlying truths deep within. He responded to a question about separating bug fixes, service packs, and enhancements. Here’s what he wanted to say, or at the very least should have said…

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SolidWorks To Customers: You Are Not Entitled to Service Packs

06 Apr, 2010 by in NEWS

Ahhh, can you feel it? Spring is in the air! The lawn is freshly mown, work is void of stress… and that smile you have as the sun hits your face has just removed by the blunt end of a 2×4 falling out of the sky. Don’t ya just feel ALIVE?

Yes, you upgraded to SolidWorks 2010 a couple months ago, but you just dropped your subscription service to save some cash or maybe, you just didn’t think you needed it. As of SolidWorks 2010 SP3.0, you will be required to have an ‘entitled’ version of SolidWorks to get any service packs at all.

A Service Pack (SP) include bug fixes, enhancements, or fixes to performance issues. You don’t get them. This has always been the policy if you don’t have a current SolidWorks subscription ($1500/year). This “significant change” enforces it programatically if you attempt an SP upgrade. Angry yet? Prepare to be livid. Here’s the notice (sent to Resellers) that explains it…
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